Tom Hecht BSc (Hons)

👨‍💻 IT & cloud support: Supporting users across education and business, focused on troubleshooting, incident response, lifecycle management, and administration of Microsoft 365 and Google Workspace. Strong emphasis on root cause analysis and delivering permanent fixes. 🛠️ MDM & Apple integration: Deploying and managing MDM across Android, iPadOS, and macOS, including Apple School and Business Manager. Experienced Intune architect, leading platform migrations and utilising DDM. 🌐 Network & technical analyst: Supporting Cisco, FortiGate, MikroTik, HP Aruba, Netgear, and DrayTek networks. Managing SD-WAN and WAN environments, UK broadband technologies (ADSL, FTTC, FTTP, SOGEA, ETHC), routing via MPLS and BGP, and firewall management (hub-and-spoke). Investigating performance and stability issues across complex network and security environments. Experience with VOIP/SIP telephony, VPN, and 2FA authentication solutions. Out-of-hours incident management, escalation handling, and driving a permanent-fix culture with proactive SLA communications. 🙋‍♂️ Customer experience & service delivery: Clear, reliable communicator with strong ownership of issues. Proactive in closing the loop with users and stakeholders across helpdesk, remote, and on-site support. 💼 Business operations: CRM, e-commerce, CPC campaigns, and procurement experience. 💻 Web & UX: Architected and maintained customer-facing websites, with experience in DNS, web analytics, UX principles, and CRM integration.

⛷ Chasing snow & summit views 🚴 Climbing hills on two wheels 🏃‍♂️ Trails, scrambles & tired legs 📷 Capturing life on the move ☕️ Powered by good coffee

King’s Scout Award holder Salomon ambassador 2017-2021 PUBLISHED PHOTOGRAPHER National press: Metro, Daily Mail Front covers: Summit Magazine (The BMC), Trail Magazine (Bauer Media)