Tom Hecht BSc (Hons) MBCS RITTech

👨‍💻 IT support & systems management: Supporting users across education and business settings, with a focus on troubleshooting, incident response, and lifecycle management in Microsoft 365, Google Workspace, and Apple environments. 🛠️ Mobile Device Management (MDM) & Apple integration: Experienced in deploying and managing MDM platforms across Android, iPadOS, and macOS, including Apple School and Business Manager integration. Experienced Intune architect, leading deployments and platform migrations. 🖥️ Microsoft 365 administration & cloud services: Administering Microsoft 365 tenants, including Exchange, SharePoint, Teams, and Entra ID. Strong focus on identity management, conditional access, security posture, and automation. 🌐 Network infrastructure & Wi-Fi solutions: Maintaining and upgrading infrastructure using FortiGate, MikroTik, HP Aruba, Netgear, and DrayTek. Delivering Wi-Fi heatmaps, VLAN configuration, guest access, CCTV, and Net2 door entry support. 🙋‍♂️ Customer experience & service delivery: Known for clear, reliable communication and resolving issues efficiently. Balancing technical depth with a user-first mindset across helpdesk, remote, and on-site support. 💼 Business operations & marketing: CRM, e-commerce, CPC campaigns, and procurement experience. 💻 Web technologies & user experience: Built and maintained customer-facing websites. Experienced in DNS, web analytics, UX principles, and CRM integration to improve service delivery and digital engagement.

⛷ Chasing snow & summit views 🚴 Climbing hills on two wheels 🏃‍♂️ Trails, scrambles & tired legs 📷 Capturing life on the move ☕️ Powered by good coffee

King’s Scout Award holder Salomon ambassador 2017-2021 PUBLISHED PHOTOGRAPHER National press: Metro, Daily Mail Front covers: Summit Magazine (The BMC), Trail Magazine (Bauer Media)