Tom Hecht BSc (Hons) MBCS RITTech

👨‍💻 IT support & systems management: Delivering reliable 1st and 2nd-line IT support across education and business sectors, focused on systems administration, troubleshooting, and user service. 🛠️ Mobile Device Management (MDM) & Apple integration: Deploying and managing MDM solutions (Microsoft Intune, Mosyle) and integrating Apple Business Manager and School Manager for streamlined device control. 🖥️ Microsoft 365 administration & cloud services: Administering Microsoft 365 environments including Exchange, SharePoint, Teams, and Entra ID, with a focus on security, automation, and user lifecycle management. 🌐 Network infrastructure & Wi-Fi solutions: Configuring and securing network infrastructure across FortiGate, DrayTek, MikroTik, and Netgear platforms, with expertise in Wi-Fi surveying, guest access, and centralised wireless management. 🙋‍♂️ Customer experience & service delivery: Prioritising a customer-first approach through proactive communication, fast incident resolution, and high service standards. 💼 Business operations & marketing insight: Bringing experience in CRM implementation, customer journey design, marketing campaigns, and operational leadership to support business growth. 💻 Web technologies & user experience: Enhancing digital workflows and services through web design, UX best practices, domain management, and CRM integration.

☕️ Coffee enthusiast 🚴 Mountain & road cycling 📷 Capturing moments through photography 🏃‍♂️ Trail running & scampering 🐐 Mountain scrambling ⛷ Skiing & Alpine adventures

PUBLISHED PHOTOGRAPHER National press: Metro, Daily Mail Front covers: Summit Magazine (The BMC), Trail Magazine (Bauer Media) Salomon ambassador 2017-2021 | King’s Scout Award holder